Refund policy

Cancellations:

At Patio and Backyard Living, we support your right to change your mind, Cancellations on the Same-Day or Within 24 hours of Order placement, incur in no penalties. 

After that, orders that have not started manufacturing or have not be shipped are subject to a 20% administration fee. NO cancellations will be accepted on orders that have already shipped, and/ or are custom and made-to-order products that have gone into production. 

To cancel an order please email us at Support@PatioAndBackyardLiving.com .

Returns:

If you are not 100% satisfied with your product, we offer a refund for Standard or Non-Custom products (see exceptions below). 

Note:

• There is a 20% restocking fee.
• Return shipping costs are the responsibility of the buyer.

To qualify for a return please note the following:

• Please make sure this is NOT a Custom-Made or Made-to-Order product. 
• Product must be clean, unused and in its original packaging.
• Items must be sent within 7 days from delivery.
• Refunds will only be issued to the original credit card used when placing the order.

To qualify for a return please note the following: You must have a Return Authorization Number (RAN) to qualify for a return: 

Please email us at Support@PatioAndBackyardLiving.com to obtain a RAN and a return address.

We cannot accommodate returns for:

• Custom-Made or One-of-a-kind Artistic products.
• Made-to-Order products.
• Gift Cards and Downloadable Digital Products.
• Used products.
• Products without original packaging
• Products on sale.

Refunds:

Refunds are issued after we receive and inspect the returned item.  We will notify you via email regarding the approval or rejection of your refund.  Items must meet the return eligibility criteria listed above.

Refunds will be processed to the original payment method used at the time of purchase.  It may take up to 7 days for a refund to appear in your account, depending on your bank or credit card issuer.

Partial refunds may be granted in certain situations.  At our discretion, we may offer a partial refund for items not in the original condition, damaged, or missing parts for reasons not due to our error or for late returns that are returned after 14 days after delivery.

Exchanges:

We will replace items if they are defective, damaged, or incorrect.  To request an exchange, please email us at Support@PatioAndBackyardLiving.com . 

Please note that:

·         For defective or incorrect items, we will cover the shipping costs.

·         For exchanges due to change of mind, the customer is responsible for shipping costs.

Questions and Support:

For more information, please contact us:

·         Email:  Support@PatioAndBackyardLiving.com

·         Phone:  (651) 222-9810 

Note:  By making a purchase on our website, you agree to this Return and Refund Policy.

Patio and Backyard Living

Support@PatioAndBackyardLiving.com

(651) 222-9810 

225780 Rib Mountain Dr, Suite 264

Wausau, WI  54401